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Case Study
USAID program makes
enrolling in college
easier
Improving Student Services
Photo: World Learning\Aferdita Mekuli
University of Prishtina students Fatmir
Halili and Islam Pepaj looking at the
university’s new web site
“The University of Prishtina’s
new web site makes it
much easier for students
to register for the semester
– I can now find whatever
I need online, rather than
having to go to my faculty in
person and wait in line,” said
Fatmir Halili, an electrical
engineering student at the
university.
Challenge
The University of Prishtina is Kosovo’s only public university;
it serves the higher-education needs of more than 30,000
students. Although the university has made significant
progress in meeting the requirements of the Bologna Process
(the European university system), student record keeping is
still paper-based, meaning that students must come to the
university a minimum of nine times to register for the semester.
Each of these visits involves waiting in long lines to submit or
collect forms and paperwork or to learn of registration-specific
information.
Initiative
Through the USAID-funded Performance Improvement and
Digitalization project at the University of Prishtina, the university
has launched a campaign to better inform students about
the admissions, semester registration and exam registration
processes. The project included completely redesigning the
university’s web site to make it student-focused. The new site
provides students with the information and forms they need
to complete admissions, semester registration and exam
registration processes.
Results
As a result of this initiative, University of Prishtina students can
learn about and complete admissions, semester registration and
exam registration processes in less time and with fewer required
visits to the university. As Fatmir Halili, a fourth year electrical
engineering student at the University of Prishtina puts it: “The
university’s new site provides the key information that students
need concerning their faculty, field of study and registration.
The new site makes it much easier to register for the semester
– I can now find whatever I need online, rather than having to go
to my faculty in person and wait in line.”
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